Covid-19 update:
We are operating according to government guidelines to make sure all our products are safely and securely delivered to your door as well as the safety of our staff. Please allow some extra days for delivery due to the general operational delays because of the covid-19 situation. Thank you for your understanding and continuous support.

We offer a 1 year repair warranty for any item purchased form us given that the item is in a repairable condition. 

We ship from the UK to everywhere in the world as recorded delivery with a tracking number. Some of our bags are made to order so there can be 2 to 3 days manufacturing time. UK deliveries are shipped via Royal Mail Recorded Delivery which takes about 2 days to arrive after shipping. Items purchased from within EU gets delivered between 4 to 7 working days after shipping. Items going outside Europe usually arrives within 7 to 10 days. Please note that these delivery times are 'Royal Mail's estimation and sometimes may vary. 

We hope you love your new bag or jacket. But if for any reason you need to return any item, please contact us and send it back within 14 days of receiving it. The item should be in its original condition, unused and returned in its the original packaging. Customers can either ask for a refund or an exchange. Refunds take up to 3 weeks from the receipt of the item returned. Items that has been worn or used will become ineligible for returns or exchange. 

All personal data provided to us by our customers are strictly used to contact them regarding their orders and any inquiries. All our communications are done via email addresses provided by our customers. In some urgent cases we may contact them via phone or text message given that they have provided that at checkout. We may contact them from time to time to request reviews and send special offers. Customers can opt out from receiving any marketing communications just by contacting us or in case of newsletters pressing the 'unsubscribe' button provided at the bottom of newsletters. We do not share our customers data with any third party organisations unless there is a legal obligation to do so. 

Product Condition:
All our items are new and unused unless stated otherwise. Please note that any variation in colour, scars, smell and even insect bites are proof that this bag is made from genuine leather. Natural markings in no way affect the quality of the leather.

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At MyGreenBag we pride ourselves on the quality of the products we sell, the material is carefully sourced so we can provide customers with the best quality leather there is.  All products across the range including jute material have the same high quality guarantee. You wont find us on the high - street, we are an online fashion company so we pass the saving directly to you. Our wonderful cowhide bags are the bi-products of food – that means none of daisy is wasted! We get top marks for being unique too! All of our bags are handmade, hand treated and the leather products are hand polished! Because we take such care over this it means none of the bags are ever exactly the same – fashion as unique as you. We have been trading online since 2012 and our fashion brand has been growing ever since. Get involved and join the rucksack revolution!