1. Returns & Refunds Policy

1. Right to Cancel (14-Day Cooling-Off Period)

• Notification: You must inform us of your decision to cancel within 14 days of delivery.
  
  
• Return Period: Once you notify us, you have a further 14 days to return the item(s) back to us.
  
  

2. Eligibility & Condition of Items

• Items must be returned in their original, unused condition.
  
  
• Items must have all original tags, labels, and protective packaging attached.
  
  
• Items must be free from marks, perfume, smoke, or wear.
  
  

3. Exceptions & Non-Returnable Items

• Bespoke or Custom-made items (e.g., personalized/custom-sized jackets or custom-monogrammed bags).
  
  
• Final Sale / Hygiene-restricted items (where protective seals have been broken).
  
  

4. How to Initiate a Return

1. Contact our support team via email at sales@mygreenbag.co.uk with your Order Number and reason for return.
   
   
2. Our team will provide you with the correct return address and instructions for returning your package to our UK facility.
   
   
3. Package the item securely (using original packaging where possible) and include your order details inside the parcel.
   
   

5. Return Shipping Costs

• Change of Mind / Standard Returns: You are responsible for paying the direct cost of returning the item(s) to us.
  
  
• Tracked Delivery Recommended: We strongly advise using a tracked and insured postage service (such as Royal Mail Tracked or Recorded Delivery) as we cannot issue refunds for items lost or damaged in transit back to us.
  
  

6. Refunds Process

• Inspection: Once we receive your returned parcel, we will inspect the item(s) and confirm receipt via email.
  
  
• Timeline: If approved, your refund will be processed within 14 calendar days of receiving the returned goods (or receiving proof that you have sent them back).
  
  
• Payment Method: Refunds will be credited to the original payment method used at checkout (e.g., credit card, debit card, PayPal, Klarna).
  
  
• Delivery Charges: If you cancel your full order within the 14-day statutory period, we will refund the item cost plus our standard basic delivery charge. Enhanced shipping fees chosen at checkout are non-refundable.
  
  

7. Faulty, Damaged, or Incorrect Items

• Within 30 Days of Delivery: You have the legal right to reject the item and claim a full refund, or request a replacement/repair.
  
  
• After 30 Days: You may be eligible for a repair or replacement. If a repair or replacement is not possible or successful, you may request a partial or full refund.
  
  

8. Exchanges

1. Initiate a return following the steps in Section 4.
   
   
2. Place a new order online for the replacement item to ensure stock availability. Alternatively, contact us via email to arrange a direct exchange subject to stock.
   
   

9. Contact Us

• Email: sales@mygreenbag.co.uk
  
  
• Website Contact Form: https://mygreenbag.co.uk/
  
  
• Business Address: My Green Bag, Shoreditch, London, United Kingdom
  
  

2. Terms of Service

1. Information About Us

• Website: https://mygreenbag.co.uk/
  
  
• Contact Email: sales@mygreenbag.co.uk
  
  
• Location: Shoreditch, London, United Kingdom
  
  

2. General Conditions & Eligibility

• By agreeing to these Terms, you represent that you are at least the legal age of majority in your country or jurisdiction of residence, or that you have given us consent to allow your minor dependents to use this site.
  
  
• We reserve the right to refuse service to anyone for any reason at any time.
  
  
• You must not use our products or website for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws).
  
  

3. Product Information & Leather Characteristics

• Product Descriptions: We make every effort to display as accurately as possible the colours, dimensions, and images of our leather bags, jackets, and accessories. However, display settings vary across screens, and we cannot guarantee your device will render colours accurately.
  
  
• Natural Leather Disclaimer: Leather is a natural material. Natural variations in grain, subtle shade differences, or minor surface markings are inherent characteristics of genuine leather and are not considered manufacturing defects.
  
  
• Availability: All products are subject to stock availability. We reserve the right to limit sales or discontinue any product at any time without prior notice.
  
  

4. Orders & Contract Formation

• Order Process: When you place an order on our site, you will receive an automated email acknowledging receipt of your order. This email is an acknowledgement only and does not constitute legal acceptance of your order.
  
  
• Contract Acceptance: A binding contract between us is formed only when we dispatch your item(s) and send you a dispatch confirmation email.
  
  
• Order Rejection: We reserve the right to decline or cancel an order at any time prior to dispatch (e.g., due to stock unavailability, pricing errors, or suspected fraud). If your order is cancelled after payment has been taken, a full refund will be issued immediately.
  
  

5. Pricing & Payment

• Prices: All prices listed on our website are in British Pounds Sterling (GBP £) and include UK VAT where applicable, unless stated otherwise. Delivery costs are calculated and displayed separately at checkout.
  
  
• Pricing Errors: While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error on an item you ordered, we will notify you as soon as possible and give you the option to reconfirm at the correct price or cancel.
  
  
• Payment Methods: Payments are processed securely at checkout. By providing payment details, you confirm that you are authorised to use the specified payment card or account.
  
  

6. Delivery & Shipping

• Delivery Times: Estimated delivery dates provided at checkout are estimates only and are not guaranteed. We are not liable for delays caused by external courier services or customs processing.
  
  
• Risk and Title: Ownership of the items transfers to you upon full payment receipt. Risk of loss or damage transfers to you once the goods are delivered to the address specified in your order.
  
  
• International Orders: For deliveries outside the UK, you are responsible for any applicable import duties, taxes, or local customs charges incurred upon delivery.
  
  

7. Cancellations, Returns & Refunds

• Statutory Cancellation (14 Days): Under the UK Consumer Contracts Regulations, you have 14 calendar days from delivery to notify us at sales@mygreenbag.co.uk if you wish to cancel your order for a full refund.
  
  
• Faulty Goods (30 Days): Under the Consumer Rights Act 2015, if a product is faulty or not as described, you have 30 days to reject it for a full refund.
  
  

8. Intellectual Property

• All content on this website—including images, text, logos, designs, graphics, and code—is the property of My Green Bag and is protected by UK and international copyright and trademark laws.
  
  
• You may not reproduce, duplicate, copy, sell, or exploit any portion of our site or content without express written permission from us.
  
  

9. Limitation of Liability

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot be excluded under UK law.
  
  
• To the fullest extent permitted by law, My Green Bag shall not be liable for any indirect, incidental, or consequential losses, loss of profits, or business interruption arising from your use of this website or products purchased from us.
  
  

10. Personal Information & Privacy

11. Third-Party Links & Services

12. Governing Law & Jurisdiction

13. Changes to Terms of Service

14. Contact Information

• Email: sales@mygreenbag.co.uk
  
  
• Website: https://mygreenbag.co.uk/
  
  
• Address: My Green Bag, Shoreditch, London, United Kingdom
  
  

3. Shipping & Delivery Policy

1. Order Processing & Manufacturing Times

• In-Stock Items: Orders placed Monday through Friday are typically processed and dispatched within 1 to 2 business days.
  
  
• Made-to-Order Items: Because select items (including hand-stitched leather bags or custom jacket sizes) are crafted to order, please allow 2 to 3 business days manufacturing time before dispatch.
  
  
• Order Cut-Off: Orders are not processed or dispatched on weekends or UK Public Holidays.
  
  

2. UK Delivery Services & Rates

3. International Shipping

4. Import Duties, Taxes & Customs (International Orders)

• Duties & Taxes: Your order may be subject to local import duties, customs taxes, or carrier handling fees upon arrival in your destination country.
  
  
• Customer Responsibility: These charges are determined by local customs authorities and are the sole responsibility of the customer.
  
  
• Customs Delays: We are not responsible for delays caused by local customs clearance procedures.
  
  

5. Order Tracking & Confirmation

1. Confirmation Email: Once you place an order, you will receive an order confirmation email.
   
   
2. Dispatch Email: As soon as your package leaves our warehouse, we will send you a shipping confirmation email containing your tracking number and instructions on how to track your parcel.
   
   

6. Delivery Issues & Address Errors

• Incorrect Shipping Information: Please double-check your delivery address before completing checkout. We are not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.
  
  
• Missed Deliveries: If a carrier attempts delivery and leaves a card, it is your responsibility to rearrange delivery or collect the parcel from the local depot within the specified timeframe.
  
  
• Lost or Delayed Parcels: If your tracking link shows no movement for more than 7 business days, please contact us at sales@mygreenbag.co.uk with your order number so we can investigate with Royal Mail.
  
  

7. Contact Us

• Email: sales@mygreenbag.co.uk
  
  
• Website: https://mygreenbag.co.uk/